Tata 1mg offline stores expansion has crossed a significant milestone, with the digital health platform now operating more than 200 physical stores across India. Backed by Tata Digital, the company continues to strengthen its omnichannel presence by blending its strong online healthcare ecosystem with trusted neighbourhood access.
The update was recently shared by Gaurav Agarwal, CTO and Co-Founder of Tata 1mg, highlighting the rapid pace at which the company is scaling its brick-and-mortar footprint.
Blending Digital Reach with Neighbourhood Healthcare
The Tata 1mg offline stores expansion reflects the company’s broader ambition to combine digital convenience with physical accessibility. As consumer preferences increasingly shift toward hybrid healthcare models, Tata 1mg is positioning its stores as local health hubs that complement its online pharmacy, diagnostics, and consultation services.
This approach is resonating strongly with customers who value immediacy, trust, and seamless online-to-offline experiences in healthcare.
Financial Growth Supports Tata 1mg Offline Stores Expansion
The momentum behind Tata 1mg offline stores expansion is supported by steady financial progress. According to the Tata Sons Annual Report for FY25, Tata 1mg’s consolidated revenue grew by around 22% to ₹2,392 crore, up from ₹1,968 crore in FY24.
The company also reduced its consolidated net loss to approximately ₹276 crore in FY25, indicating improved cost discipline and operational efficiency. Revenue contributions span online pharmacy services, diagnostics, and other digital health offerings, reinforcing the strength of Tata 1mg’s integrated model.
Offline Presence Across Metros and Tier-2 Cities
As part of Tata 1mg offline stores expansion, the company has rolled out physical outlets across a wide range of markets. Its offline network spans metros, Tier-1 cities, and fast-growing Tier-2 locations.
Key regions include:
- Delhi–NCR: New Delhi, Gurugram, Faridabad, Noida, Ghaziabad
- Major metros: Bengaluru, Hyderabad, Kolkata
- North & Central India: Panchkula, Jaipur, Lucknow, Kanpur, Prayagraj, Dehradun
- East India: Jamshedpur, Ranchi, and multiple cities across West Bengal
This phased expansion strategy prioritised metro markets before scaling rapidly into emerging cities with rising healthcare demand.
Integrated Online and Offline Healthcare Services
The Tata 1mg offline stores expansion strengthens last-mile fulfilment and service integration. Physical stores function as neighbourhood healthcare hubs that support digital demand through:
- Quick and same-day medicine fulfilment
- Local diagnostics sample collection
- Assisted purchases and health guidance
- Faster deliveries enabled by proximity
In select cities, Tata 1mg is already offering sub-30-minute medicine delivery, positioning offline stores as critical nodes in its fulfilment network.
Omnichannel Strategy and Ecosystem Synergies
The shift toward physical retail marks Tata 1mg’s evolution from a digital-only pharmacy into a full-stack omnichannel healthcare provider. Reports suggest the company is planning a fundraising round of up to $300 million to support further scale, including a long-term vision of potentially thousands of outlets nationwide.
The Tata 1mg offline stores expansion also aligns with Tata Digital’s broader ecosystem strategy, integrating services across Tata Neu, BigBasket, and partner platforms to drive cross-category engagement.
Competitive Landscape and Differentiation
Operating alongside competitors such as PharmEasy, Netmeds, Apollo 24|7, and quick-commerce medicine delivery platforms, Tata 1mg differentiates itself through strong Tata brand trust, investment in physical infrastructure, and seamless digital-to-store integration.
The Bottom Line
Tata 1mg offline stores expansion demonstrates how a digital-native healthcare platform can successfully build a scalable, hybrid retail network in a high-trust category. With revenue nearing ₹2,400 crore and losses narrowing, Tata 1mg is well-positioned to capitalise on India’s evolving healthcare consumption patterns through its omnichannel strategy.
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